SUZANE RUSSO

PROFESSIONAL PROFILE

With a career dedicated to project leadership and execution, I focus on optimizing processes and delivering high-quality results. My journey highlights:

Strategic Leadership: Consolidated experience in supervising and managing multifunctional teams, fostering collaborative environments focused on measurable results.

Agility and Operational Efficiency: Successful implementation of agile methodologies, including Scrum, Kanban, Lean, Business Agility, and XP, driving measurable results and promoting a culture of innovation, adaptation, and continuous value delivery.

Project Management: Leading traditional projects with an emphasis on "end-to-end" results, ensuring efficiency and excellence at every stage.

Customer Orientation and Product Evolution: Central focus on product evolution, prioritizing customer needs to ensure satisfaction and loyalty.

Change Management and Innovation: Proven ability in defining and institutionalizing processes, continuously seeking innovation and continuous improvements.

Interdepartmental Relations: Establishing strategic partnerships with key areas, optimizing communication, and driving operational efficiency across the organization.

Personal Development and Constructive Feedback: Developing and monitoring Individual Development Plans (IDP), prioritizing the professional and personal growth of team members through consistent feedback.

Strategic Analysis: Applying analytical methodologies to inform strategic decisions, contributing measurably to organizational success.

Commitment to Tangible Results: Clear orientation toward measurable goals, delivering concrete results and actively contributing to the organization's growth and success.

profEssional EXPERIENCE

DEVELOPMENT SUPERVISOR

02/2022-10/2023

SHIFT

• Supervision of the Sustainment team through the areas of Screening and Maintenance;
• Agile leadership;
• Conducting ceremonies (Daily and Retrospective);
• Time to Share for knowledge dissemination among team members and other areas;
• Blameless Postmortem, fostering a safe environment for failure analysis;
• Sustainment Book, presenting monthly results of the area to the entire organization;
• Mind Mapping to identify the origin of incidents and determine the root cause;
• Management 3.0;
• Development and oversight of Individual Development Plans (IDPs);
• Development and management of metrics;
• Definition and institutionalization of processes;
• Relationship with Product, Service, Customization, Technical Support, and Infrastructure management;
• Feedback application; Regular 1:1s with the team, career discussions, year-end reviews, engagement, and first 90 days;
• Conducting Happiness Radar;
• Kanban management;
• Presenting metrics and results in strategic meetings;
• Development of strategic plans;
• Active participation in the Customer Success (CS) room, focusing on client satisfaction for customer service;
• Development of strategic plans;
• Decisions guided by indicators;
• Active participation annually in the organizational strategic planning, setting goals for the area;
• Use of 5W2H methodology;
• Ishikawa Diagram implementation
  

suzane russo

AGILE SR | RELEASE MANAGEMENT

02/2021-02/2022

SHIFT

• Experience with agile practices acting as an Agile practitioner, skilled in facilitating ceremonies and managing conflicts.
  
• Proficiency in Lean Inception, Product Discovery, Grooming, Refinement, PI Planning, Replenishment, Upstream, Downstream, Inspection, Review, and estimation techniques like Story Points and Hours.
  
• Organizing and actively participating in Testathons.
  
• Strong experience in high-performance teams.
  
• Developing and monitoring indicators for both Kanban and Scrum: CFD, Throughput, Lead Time, Cycle Time, Burndown, and Burnup.
  
• Experience with management 3.0 practices.
  
• Removing impediments.
  
• Managing and building teams' KPIs.
  
• Assisting Product Owners in building the product backlog.
  
• Aligning development with the process.
  
• PDCA (Plan-Do-Check-Act) methodology.
  
• Proficient in JIRA (creating boards, automation, managing fields, and administrator access).
  
• Proficiency in the MIRO tool.
  
• Facilitation of Mob Programming sessions.
  
• Overseeing Release launches.
  
• End-to-end planning and leadership of projects.
  
• Developing the organizational delivery schedule.
  
• Transparent and assertive communication throughout the organization.
  
• Control of delivery schedules for all company areas within Release Management.
  
• Internal and external communication of Release launches to the market.
  
• Working in BI Squads, Web Development, and Support.
  
• Understanding Product Management Techniques and OKR Indicators. Ensuring DevOps flow from product conception to customer delivery.
  
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TECHNICAL WRITER|UX WRITING–DHO CORPORATE EDUCATION

SHIFT

02/2018-02/2021

• Working on the Corporate Education project, responsible for structuring the company's processes, creating technical documentation, training materials, and manuals for internal and external users.
• User manuals and online help are developed based on the study of Use Cases produced by the Business area, participating in Grooming meetings, Requirements Inspections, and Sprint Reviews.
  
• Conducting training sessions for new products and processes.
  
• Creating tutorials for video lessons on systemic functionalities for employees and customers using Adobe Captivate for production.
  
• Experience in operationalizing the Adobe RoboHelp tool for creating and providing documentation in the format of Online Help.
  
• Using GIT for documentation version control.
  
• Using the Bizagi tool to design operational process flows.
  
• Creating learning paths.
  
• Using Google Analytics to measure access views to the Online Help provided to system users.
  
• Using JIRA for time tracking and Development Task Management.
  
• Extracting managerial and productive data from the Easy BI tool within JIRA.
  
• Managing Strategic, Tactical, and Operational Metrics and KPIs for the area.
  
• Developing the release strategy and Educational Platform (Micropower) for internal and external clients.
  

suzane russo

PRODUCT OWNER | PROJECT MANAGER and PMO

RESOURCE IT AMERICANA - ITAÚ BANK

12/2014-01/2018

Project Manager and PMO

• Management of the project office focused on implementing adaptable methodologies and tools (traditional, hybrid, or agile) to optimize portfolio, program, and project governance.
  
• Support for business and technology areas, fostering integration between departments and business partners.
  
• Structuring activity planning, process improvement, and efficient project delivery.
  
• Contribution to the elaboration of the Business Plan, selection, and prioritization of projects aligned with the company's strategy.
  
• Continuous monitoring of project efficiency and effectiveness in the portfolio, ensuring value delivery as per established OKRs and KPIs.
  
• Management of project costs and P&L.
  
• Risk management and mitigation in projects and the portfolio.
  
• Provision of project status reports and risk assessments to stakeholders and company executives.
  

Product Owner

• Defining the product vision aligned with project objectives.
  
• Focus on user behavior, interacting with internal customers to assess product applicability in daily use.
  
• Competence in metrics analysis and result evaluation.
  
• Team leadership and support in activity execution, monitoring, and enhancement of deliveries.
  
• Facilitating communication between the business/client area and the development team.
  
• Aligning the product vision.
  
• Creation, refinement, prioritization, and management of the Product Backlog.
  
• Identification and resolution of interdependencies between team backlogs.
  
• Ensuring product quality for a satisfactory end-user experience.
  
• Participation and development of Kaizen initiatives using Kanban methodologies.
  

SAP CONSULTANT – SD, MM and GTM MODULES

08/2011-10/2014

WERT CONSULTORIA - COPERSUCAR SUGAR AND ETHANOL

• Functional analysis and assessment of current processes;
• Designing future models for commodity purchasing processes – Sugar and Ethanol Origination and Exportation;
• Implementation and support of the SAP system – GTM, MM, and SD Modules;
• Integration of GTM module with FI (Financial) and TRM (Treasury) modules - Futures, Derivatives, and Rollovers processes;
• Development of Management Reports. User support and training; Implementation of enhancements;
• Integration with Access system and other SAP modules;
• Knowledge in processes related to: Risk, Foreign Exchange Operations, Swaps, Stock Market, Physical and Fiscal Exposures, Sugar and Ethanol procurement, market price quoting, and product quality;
• Direct contact with commodity suppliers (Cooperative and Third-party Mills);
• Contract closure for delivery periods, crops, and product types;
• Monitoring purchase orders input, physical and fiscal receipt, and payments as per the contracted incoterms;
• Tracking deliveries in the headquarters and branches within the system;
• Association between sugar purchase and exportation;
• Monitoring contract pricing; Vessel nominations for exportation.
  

TECHNICAL RESIDENT / SALES SUPERVISOR

09/2007-03/2011

VIVO COMPANY

ADMINISTRATIVE FINANCIAL CONTROL

09/2005-09/2007

RODOBENS